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This message appears if your product is unable to connect to the Internet or to your Bose account. Try these suggestions to resolve the issue.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Reboot your router.
Routersmay need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)
Be sure the Bose app is up-to-date.
If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store,search for the app and select it. If an update is available, install it.
Be sure Internet connectivity is not paused or disabled for the necessary devices.
Some Internet Service Providers allow you to pause access to the Internet for certain networked devices. If your ISP offers this feature, unpause all devices and try again.
Check the internet connection status of the router.
Verify that the Internet connection indicator is solid or blinking green. It should not be amber or red. If it is, reboot the router by disconnecting its power, waiting 30 seconds, then reconnecting power.
Move wireless devices away from the soundbar.
Be sure to keep other wireless devices at least 2 feet (60 cm) away from the soundbar.
Restore the system to its factory defaults and restart the set up process.
For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
